Mark

observing simple interactions

Identified 20+ simple cause and effect car interactions
Before landing on volume control, I performed an audit of the simple, cause-and-effect interactions that occur within the context of a car. I immersed myself in two different vehicles and spoke with three drivers about their car pain points (ex: finding gas cap release). I completed an interaction inventory to identify how a control might fit into a user’s goal, mental model, and what affordances and signifiers it might have.

This initial research led me down a path of driver-centric controls such as manipulating the dashboard, opening the gas cap, and interacting with car keys. However, in the end I designed a control for non-drivers. It would have been interesting to see what observations would have emerged if I had gone into this research phase with a passenger-centric mindset.