Mark

Key Learnings

Overcome communication barriers 


I learned a lot about how to communicate with teammates who speak a different native language than me and who come from different cultures.


Healthcare is complicated 


Despite having personal experience in choosing birth control, this project required translating dense medical information into a seamless user experience. Relying on the client’s expert was necessary to ensure we were on the right track.


Translate value-sensitive design  


We learned that some of our questions were too emotional and users didn't understand why it was necessary, we had to find a balance between thinking holistically about birth control and providing medically-informed suggestions.