Aero is trustworthy, context-aware, and proactive.
Aero is a friendly robo-companion that travelers can rely on regardless of where adventure takes them. Aero is agendered to avoid the common paradigm of voice assistants being subservient and female. Through multiple iterations, we created Aero’s voice by lowering the pitch of a female who was intentionally speaking lower.
We drafted conversational scripts and did light user research by:
- Riding in a Lyft and observing interactions / conversations with the driver
Observing how travelers talked about a city they were visiting (fortunately we had out-of-town guests)
- Acting out draft scripts with each other while driving