When classes went remote, COVID-19 shed light on the digital divide across homes.

According to the Pew Research Center, 15% of U.S. households with school-age children do not have high-speed internet. This divide includes a lack of access to devices, leaving some students with only a cellphone to complete homework. Addressing this divide will better prepare students for a future that relies heavily on navigating a digital world. Our goals were to:
  • Understand how families navigate digital literacy
  • Research the service landscape
  • Design digital and physical touchpoints for a cohesive service experience